Shipping policy

2. SHIPPING POLICY

Oak Ridge processes and ships orders to eligible addresses within the regions displayed during checkout.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Processing times may be longer during holidays, promotional periods, periods of unusually high demand, or circumstances outside our reasonable control.

Delivery Estimates

Estimated delivery times are displayed during checkout or communicated after the order has been processed.

Delivery estimates are not guarantees. Carrier delays, weather conditions, customs procedures, address issues, and other external circumstances may affect delivery.

Tracking

When tracking information is available, customers may receive a shipping confirmation containing tracking details.

Please allow time for the carrier's tracking system to update after shipment.

Incorrect Address

Customers are responsible for providing complete and accurate shipping information.

If you notice an error in your shipping address, contact support@theoakridge.com immediately.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Lost or Damaged Packages

If your package appears to have been lost or arrives damaged, contact us at support@theoakridge.com so we can review the situation and assist you.